Cancellation Policy
At Sound and Light Show Egypt, we strive to provide a seamless and enjoyable experience for all our guests. Our cancellation policy is designed to offer flexibility while ensuring that we can continue to deliver high-quality shows. Please read the following policy details carefully to understand your options and our terms regarding ticket cancellations and modifications.
Non-Refundable Tickets
All tickets purchased for the Sound and Light Show are non-refundable. This policy helps us manage bookings effectively and ensures that our shows run smoothly without any disruptions. However, we do offer options for rescheduling under specific conditions to accommodate unforeseen circumstances.
Rescheduling Tickets
While tickets are non-refundable, we understand that plans can change. Therefore, we allow reserved tickets to be rescheduled to an alternate time or location, provided that the request is made in advance. To reschedule your ticket, please contact our customer service team at least 24 hours before the originally scheduled show time. Our team will assist you in selecting a new date or venue that suits your convenience.
Please note that rescheduling is subject to availability, and we will do our best to accommodate your preferences. In case of high demand or limited availability at the desired location or time, we may offer alternative options.
Conditions for Rescheduling:
- Advance Notice: Rescheduling requests must be made at least 24 hours prior to the originally scheduled show time.
- Subject to Availability: New dates and locations are subject to availability.
- One-Time Change: Each ticket is eligible for one-time rescheduling only. Subsequent requests for changes will not be entertained.
No-Show Policy
In the event of a no-show, where the ticket holder fails to attend the scheduled show without prior notification or rescheduling, no modifications or refunds will be made. It is crucial to inform us in advance if you cannot attend the show, as this allows us to manage seating and availability for other guests.
How to Request a Reschedule
To request a reschedule, please follow these steps:
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Contact Us: Reach out to our customer service team via email at support@soundandlight.show or call us at +20 1553113161.
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Provide Details: Include your ticket details, original show time, and preferred new date or location in your request.
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Confirmation: Await confirmation from our team regarding the availability of your requested change. We will confirm your new booking via email or phone.
Important Considerations
- Timing: Requests made less than 24 hours before the scheduled show time will not be eligible for rescheduling.
- Non-Transferable: Tickets are non-transferable and can only be used by the original purchaser or the designated guest.
Contact Information
For any questions or assistance regarding our cancellation policy, please contact our customer service team:
Email: support@soundandlight.show
Phone: +20 1553113161
We appreciate your understanding and cooperation with our cancellation policy. Our goal is to ensure a smooth and enjoyable experience for all our guests, and your adherence to these guidelines helps us achieve that. Thank you for choosing Sound and Light Show Egypt.
